Shipping & returns


Of each order you will receive an order confirmation, shipping confirmation and a Track & Trace code (if applicable) on your specified email address. With the Track & Trace code can track your order from the moment the consignment is reported until the moment of delivery.

Returns and / or exchanges

We do our utmost to deliver quality products. It can nevertheless prevent the item does not meet your expectations. An article can always be returned and you always get your money back, even if it receives a 'Sale' article.

The method is as follows:

1. You can report items returned within 14 days after receipt. This can be on the website by logging in with your The Climate Factory account.
2. You should return within 14 days after receiving notification by us (Please note that you return a few days can be on the road);
3. The return must include the return number and a print of the feedback. Then indicated which items are returned, and we know who the return comes.

Attention Points:
1. The item must be returned still have original tags and be returned if applicable in the original packaging;
2. Returned items can not be returned if:
a. They ...........;
b. They are damaged and / or you yourself have tried to repair a damage / lack;
c. You did not follow the instructions and / or instructions for use

Processing and reimbursement of your return
You will return to registration and receipt of your package, by e-mail confirmed. The amount of your return is always within the statutory deadline refunded to the account specified by you, or credit card.
The shipping of the original order will not be refunded. These are considered as compensation for returning.
If you're trading items we take the cost of sending your return order at our expense. Checkout with you trade well, you can easily and without delay itself on the website.

*) Unfortunately, free returnings are not possible from other countries. From those countries, you have to pay for the return shipping costs.